Customer Terms & Protection

Buying on Tupra

• You pay the store's listed price. Tupra adds no customer marketplace fee.
• Payments run through Tupra's payment provider. A purchase is confirmed only after the provider verifies it — never by a browser redirect.
• Stock shown is live. Items in your cart are not reserved; stock is held only for a short window once you start checkout.

Your protection

• Receipts are issued for verified payments and never change afterwards.
• If an order goes wrong, report it from the order — Tupra support and Nia mediate. Refund requests are reviewed case by case; Tupra does not guarantee every transaction, and refund execution depends on payment-provider support.
• Your phone number and email are used for transaction notifications, order recovery and support. They are never given to vendors.

Your responsibilities

• Keep your account details accurate; one phone number belongs to one account.
• No fraud, no abuse of vendors or staff, no payment manipulation, no review manipulation.
• Breaches are handled under the enforcement policy: warnings first for ordinary issues, restriction or suspension for serious or repeated ones. Enforcement can be appealed.

Communication

• Coordination with stores happens through Tupra and Nia. Direct contact details are not exchanged in either direction.