Vendor Terms & Protection

Commercial terms

• For transactions completed through Tupra, Tupra deducts 7.5% of the transaction value from the vendor side. The customer pays no additional Tupra marketplace fee.
• Payment-processor fees are borne by Tupra out of its commission.
• You accept the commission rate explicitly during onboarding; the accepted rate and version are recorded and a changed rate requires fresh acceptance.
• Settlement is split at source where a payout account exists; otherwise it is flagged for assignment, never silently kept.

Listings and stock

• Listings must describe real items accurately. Stock counts must be honest — Tupra's reservation system prevents overselling only when inventory is truthful.
• Showcase/example content is labelled and never transactable.

Conduct

• Fulfil paid orders promptly or cancel them so stock and money can be returned.
• No fraud, no identity manipulation, no deliberate non-delivery, no harassment, no off-platform payment steering.
• Customer contact details are never shared with you, and yours are never shared with customers; coordination is mediated.

Enforcement

• Ordinary problems draw warnings; serious or repeated breaches can restrict, suspend or blacklist an account under the enforcement policy, with an appeal path. Suspension pauses new business but never erases your history or your obligations on existing orders.